Account Operations Administrator
Description
Job Title: Account Operations Administrator
Group/Team: Production Team
Reports to: Account Director,
Location: Sydney / Hybrid
Employment Type: FTE
Opus Agency
The Opus Agency, Asia Pacific is a future-forward full-service global event agency with over 400 team members in the United States, London, Sydney, Singapore, and New Zealand.
The world’s leading brands and upstart category creators trust Opus Agency with their flagship programs and holistic event portfolios. Across four decades, our story is one of realisation—a realisation of outstanding talent, a nurtured culture, and integrated end-to-end capabilities. To us, it's simple: success is propelled through the power and potential of people coming together
What We Are Looking For
You are an administrative specialist with a focus and passion for data, detail and accuracy. You aim to deliver high-quality, data-driven information to ensure success at both the team and departmental level. You are a solutions innovator, a motivator, and thrive in a fast-paced work environment. You understand that flawless execution is the expectation and continuously challenge your own experiences to develop new, efficient solutions.
The Role
- This role is a critical appointment to support the administrative and operational priorities of the the ANZ Production Team dedicated in service of our account relationship with one of our key tech clients.
- This role is internally focussed; supporting administrative functions such as;
- Managing data accuracy, data entry and reporting across multiple account spreadsheets including project and account trackers
- Working in our global CRM to maintain and update project and account information accurately
- Regular cross-referencing and checking of account data and reporting across
- CRM
- Trackers
- Budgets
- Automated and regular reports ex. Finance
- Compiling and issuing contractual agreements for clients and vendors such as Statement of Works (SOWs)
- Handling the coordination tasks that sit outside of project delivery to keep the account running smoothly
- Ensuring SOW’s are regularly updated / reviewed / documented / archived
- Supporting the Production Team at large with their budget administration
- Budget creation / maintenance / reconciliation
- A thorough understanding, a high-level aptitude and a passion for data, reporting, excel (MS) / Sheets (Google) is an absolute must!
What We’re Looking For
- Our ideal candidate is:
- Extremely detail-oriented and admin-focused
- Comfortable working with complex spreadsheets and data
- Curious and willing to learn advanced Excel tools
- Familiar with CRM platforms (Salesforce experience is a plus)
- Highly organised and reliable
- Happy to play a support role that keeps everything ticking behind the scenes
Reading between the lines
- You won’t need event experience, but you will need to love systems, spreadsheets, and organisation.
- And will thrive in a busy, dynamic team environment
- Comfortable collaborating in amongst a team and also working pro-actively and autonomously
You Should Have
- 3-5 years managing administrative operations with demonstrable experience creating reports, optimising CRM systems and data, managing dashboards, and collaborating effectively with peers
- A natural prowess for numbers, data, detail and accuracy is important!
- Bachelor’s degree preferred, especially in business-related field
- Proficiency with CRM software, especially Salesforce
- Advanced Excel skills and deep understanding of the sales process
- Experience presenting concepts to internal teams, executives, and clients
- Ability to work independently and in a team
- Successfully perform in a high stress, fast-paced environment
- Accept changes with short notice and tolerate frequent interruptions
- Ability to maintain high levels of confidentiality
- Passion for data tracking and analytics
Essential Responsibilities
- Manage CRM database and leverage data analytics to create reports that help stakeholders make the best, data-driven decisions
- Proven ability managing complex data-sets, financial information and commercial acumen
- Streamline processes, enabling Account Management team members to bolster sales productivity
- Day-to-day maintenance and tracking of various account details within different platforms
- Lead onboarding and training process for new Account Management team members
- Establish and maintain good relations with internal and external stakeholders
- Report weekly to project lead on all updates
- Go above and beyond to ensure client and company success
- Effectively manage a high volume of work and consistently provide a high quality of work output
Competencies
- Data management skills - across a variety of platforms; CRM, Excel, etc.
- Creative problem-solving skills
- Time Management Skills
- Task/project management
- Interpersonal Communication
- Professional written & verbal communication
- Presentation Skills
What can you expect in return?
- High-powered tech to help you perform your best
- Work with global, market leading brands
- Regular social events
- A hybrid work environment
- A vibrant, modern workplace - in a central CBD location
- A competitive Paid Parental leave policy
- An in-house L&D program
- Additional funds allocated to your personal learning & development
Not sure if you should apply?
Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At The Opus Group, we are dedicated to building a versatile, inclusive team with a variety of backgrounds and a growth mindset - so if you’re excited about this role, but your past experience doesn’t align perfectly with every single item listed in this job description, we encourage you to apply. You may just be the right candidate for this role, or we may have other roles that better align with your skillset.